Setting up the main company number

The main phone number is a company's official contact number as well as a primary gateway for customers and partners. Configure settings to process inbound and outbound calls efficiently,and set up extensions to route calls faster.

Only account administrators and users with “can manage product settings” permission can access the Inperium Talk product settings. Other users can only manage their personal settings.

Navigate to Settings and then select Main company number.

Inbound call settings

Select a number from the list to make it the main company number.
Make sure this number to assign to a user, a call queue, or an auto-receptionist that will handle inbound calls. You can leave a number unassigned and let callers enter the extension. If they fail to do so, the call will end.
Pick a greeting from the Audio Library.

Outbound call settings

Set Allow calling from main company number to On if allow Inperium users to place calls using the main company number. If this option is disabled, only the user to whom the number is assigned can place outgoing calls.

Extensions

Extensions are short codes (three to six digits, such as 000 or 123123) that callers can enter to get connected to a proper department faster.

The list on the page displays extensions that are currently active. To configure a new extension, proceed to call queue or auto-receptionist settings.