How to create multi-level auto-receptionists?
Create nested auto-receptionists with IVR menus to support advanced call routing.
For example, in your company you’ve got the License Renewal department, the Support department, and the Sales department. The calls should be routed to particular employees within each department.
First, set up auto-receptionists with the IVR menu within each department. Then, create a customer-facing receptionist with IVR options to choose a department. Configure each digit to forward a call to a department-level auto-receptionist.
Finally, clients calling you will hear an audio prompt, select a department, and then they will be provided with an option to choose an employee.