What happens if operators are unavailable?
Incoming calls aren't get lost even if all operators are offline.
In the unfortunate situation, if all operators are offline during the call queue active hours, the caller will hear audio that suggests they leave a voice message. Operators can review missed calls as soon as they get back online.
Tips to avoid this issue
- Add more operators to receive calls
- Revise the call queue active hours to make sure personnel is available