Inperium Talk
Connect with your customers and boost team communications with a cloud PBX phone system.
What is a call queue?
Manage incoming calls and organize them in queues for a better customer experience.
Configuring a call queue
Set up the call queue logic to manage incoming calls in a smart way.
How are the calls distributed?
Decide on how operators will handle calls and in what order. Inperium offers four call distribution techniques for your call queues.
What happens if a client requests a callback?
Learn what happens from a client's and operator's perspectives if a client requests a callback.
What is wrap-up time?
A wrap-up time is a short break an operator can take between answering calls in a call queue.
What happens if operators are unavailable?
Incoming calls aren't get lost even if all operators are offline.
What happens outside working hours?
Learn how the calls to call queue-enabled phone numbers are processed during non-operating hours.
What happens if there are too many callers waiting in a queue?
Make sure callers aren't waiting in a queue for a long time - suggest workarounds to avoid significant wait time.