What happens if there are too many callers waiting in a queue?
Make sure callers aren't waiting in a queue for a long time - suggest workarounds to avoid significant wait time.
Inperium Talk enables you to control how many callers can wait in a call queue and how long they can wait for an operator to answer. For busy call queues, consider setting thresholds on:
- Maximum wait time
- Max number of callers in a queue
Any new callers will hear an audio prompt suggesting they either request a callback or leave a voice message.