Configuring an auto-receptionist
Support your call management workflows and configure a digital assistant for your specific case.
To set up a new receptionist, navigate to the Auto-Receptionists page and select Add.
- Provide a name for your automation.
- Select one or several phone numbers for your receptionist. All clients calling these numbers will be forwarded to the auto-receptionist.
- Alternatively, specify the extension. It will be linked to a default company contact number.
- Assign an operator. This person has access to the auto-receptionist settings and voicemail.
- Set the operational timezone.
Configure your digital assistant behavior during your company work hours. Create simple routing systems or multitier response systems.
- Specify the business hours as operating 24/7 or configure a schedule. For a set hours schedule, toggle the ‘on duty’ days of the week. For each day, specify the operating hours.
- Specify a greeting prompt from the Audio library — a short message your clients will hear as they call you.
- In the Route to section, configure the auto-receptionist logic:
|Option||Description and additional settings|
|Auto-receptionist||Forwards a call to another automatic receptionist. Specify a receptionist from the list.|
|Call queue||Places a call in a queue. Learn more about [call queues(/talk/call-queues/what-is-a-call-queue).|
|IVR menu||Provides a client with actions. Start with an intro audio prompt, then enable digits, and specify an option for each digit. Finally, configure your auto-receptionist behavior in case a caller selects no action. For more information, see What is an IVR menu?|
|User||Forwards a call to an Inperium user. Specify a user from the list.|
|Voicemail||Forwards a call to the receptionist’s voicemail. Specify an audio prompt from the Audio library. It typically explains that you are being forwarded to voicemail.|
The hours outside the specified work hours are considered closed. To ensure the incoming calls are handled correctly, specify the auto-receptionist behavior.