Configuring an auto-receptionist
Support your call management workflows and configure a digital assistant for your specific case.
To set up a new receptionist, navigate to the Auto-Receptionists page and select Add.
- Provide a name for your automation.
- Select one or several phone numbers for your receptionist. All clients calling these numbers will be forwarded to the auto-receptionist.
- Set the operational timezone.
- Specify the business hours as operating 24/7 or configure a schedule. For a set hours schedule, toggle the ‘on duty’ days of the week. For each day, specify the operating hours.
Configure your digital assistant behavior during your company work hours. Create simple routing systems or multitier response systems.
- Specify a greeting prompt from the Audio library — a short message your clients will hear as they call you.
- In the Route to section, configure the auto-receptionist logic:
|Option||Description and additional settings|
|Auto-receptionist||Forwards a call to another auto-receptionist. Specify a receptionist from the list.|
|Call queue||Places a call in a queue. Learn more about Call queues.|
|IVR menu||Provides a client with actions. Start with an intro audio prompt, then enable digits, and specify an option for each digit. Finally, configure your auto-receptionist behavior in case a caller selects no action. For more information, see What is an IVR menu?|
|User||Forwards a call to an Inperium user. Specify a user from the list.|
|Voicemail||Forwards a call to the auto-receptionist’s voicemail. Specify an audio prompt from the Audio library. It typically explains that a caller is being forwarded to voicemail.|
The hours outside the specified work hours are considered closed. To ensure the incoming calls are handled correctly, specify the auto-receptionist behavior.
Assign an operator. This person receives calls and has access to auto-receptionist’s voicemail.