What happens outside working hours?

Each call queue has active hours - the timetable when a call queue operates. The call queue active hours can be traditional 9 to 5, Monday to Friday. Or it can be enabled 24/7. During active hours all incoming calls are placed in a queue and available operators receive them based on the call distribution method.

Any call to a call queue made outside its active hours automatically goes to a voicemail. The mailbox for a call queue is created automatically, there is no need to set up anything. You can access missed calls on the Voicemail page and get back to your clients the next day.

When configuring a call queue don’t forget to provide Voicemail offer audio that suggests leaving a message.